Q. AM I GOING TO GET IN TROUBLE FOR MAKING AN ORDER?
A. We have been operating for a quite a while and we haven't had a client get arrested or have any police problems. Sites sell for personal use only, and may limit the amount sent in a single package. Please read law on cannabis. In addition we don”t keep any incriminating long-term records of customers.
Q. HOW LONG WILL IT TAKE TO GET MY ORDER
A. Almost all orders are shipped same day of receiving payment. Special next day delivery is available on orders. This makes us very different from other sites. Yes! That’s right you can have it by tomorrow! NOTE: Other shipping options take longer.
Q. CAN SOMEONE TELL WHAT IS IN THE PACKAGE?
A. No, all packaging is discreet. Everything is sent vacuum sealed and there is no smell. Using various return addresses, and packages blend in with all the other mail.
Q. WHAT ABOUT LARGER ORDERS?
A. We do ship larger amounts, as much as you want, but these will be shipped in multiple packages from different locations to your address.
Q. WILL YOU ACCEPT PERSONAL CHEQUES OR CREDIT CARDS?
A. Yes, payments via a payment link that allows you to pay via credit/debit card, crypto is also available.
Q. WHAT IF I MAKE A MISTAKE IN THE DELIVERY ADDRESS?
It's solely the responsibility of the customer to provide correct shipping details. If you have placed the order and have noticed an error - please contact us ASAP to rectify it. We do not provide refunds in the occasion when customer has not provided correct shipping data.
Q. WILL I GET THE TRACKING NUMBER?
As for the tracking number – it’s not commonly shared purely due to privacy reasons and is used only in the case when order is not delivered / disputed. It’s sort of guarantee for you that if the package is lost in post – it would be resent to you. It’s common practice in this kind of business.
Q.WHAT IF I DONT RECIVE EMAIL CONFIRMATION?
Check your spam email, What if its not there? email us directly or message us using live chat available on site. Alternatively create an new email provider such as Proton-mail – it also provides high privacy and email encryption so no one can see your emails unless they have your password and direct access to your email address.
Q. WHAT IF I DO NOT RECIVE MY ORDER?
Our store has 99% success rate on delivery as we take packaging process extremely seriously. However, we believe that there might be cases when there was an error from either our side or the package was lost/stolen. If you have not received your order within given time frame please contact us. We will investigate the position of your package. In the event when tracking data shows that your order is lost - we will provide replacement free of charge is you choose insured. In case your order has status "delivered" - no replacement is provided as we trust the courier data.
Q. Will I receive a refund for an item if it’s not working?
Yes, we refund if an item you ordered is not working. This doesn’t include THC flowers or THC vape pens.