Frequently asked questions
Quick answers, clearly organised.
Start here for account, order, delivery and tracking help.
Where can I see the available products?
Visit the Shop page or browse a category from the main navigation. Availability shown on each product page is the current catalogue state.
How do I check an existing order?
Open Track Order and enter the order number with the same billing email used at checkout. The lookup does not display addresses, phone numbers or payment details.
Where will tracking information appear?
When a tracked service is used, carrier information appears after dispatch. It may also be included in an order update email.
I cannot find an order email. What should I check?
Check the spam folder and confirm you are looking at the inbox for the billing email used at checkout. Contact support with the order number if it is still missing.
Can I send payment details to support?
No. Never email card details, banking credentials, passwords or one-time codes. Support only needs the minimum information required to identify the order.
Still need help?
Visit the support page for contact information and the private order lookup.